Privacy Policy

MetallicLab (Pty) Ltd
Effective Date: 16 June 2025

1. Introduction

MetallicLab (Pty) Ltd (“MetallicLab”, “we”, “us”, “our”) is committed to protecting the privacy of all individuals whose personal information we process.

This Privacy Policy sets out how we collect, use, disclose, and protect personal information in compliance with the Protection of Personal Information Act, 2013 (“POPIA”), and other applicable South African data protection laws.

By using our website, products, or services, you consent to the collection and processing of your personal information as described herein.

2. POPIA Principles We Adhere To

In accordance with POPIA, MetallicLab ensures that personal information is:

  1. Processed lawfully and fairly – we only collect information for legitimate business purposes.
  2. Collected for a specific purpose – we only use your information for the reasons it was provided.
  3. Minimal – we collect only what is necessary for our operations.
  4. Accurate and up to date – you may request corrections at any time.
  5. Stored securely – we take appropriate measures to protect information from loss, misuse, or unauthorised access.
  6. Retained only as necessary – once no longer required, information is securely destroyed or anonymised.
  7. Accessible – you have the right to request access to the information we hold about you.

3. Information We Collect

We may collect the following categories of personal information:

  • Identity Information: full name, company details, registration numbers.
  • Contact Information: phone number, email, physical and postal address.
  • Payment Information: billing details, VAT numbers, and secure payment data (via third-party payment providers).
  • Website Information: IP address, browser type, device identifiers, and analytics cookies.
  • Business Information: orders, quotations, communications, and purchase history.

4. How We Collect Information

  • Directly from you (through forms, enquiries, quotations, or orders).
  • Automatically through website interactions (cookies, analytics, browsing data).
  • From third parties, such as service providers or suppliers, where necessary.

5. Purpose of Processing

Your personal information is processed to:

  • Provide and deliver our products and services.
  • Process orders, invoices, and payments.
  • Respond to enquiries and provide customer support.
  • Comply with contractual and legal obligations.
  • Conduct marketing and promotions (only where consent has been granted).
  • Improve our website, services, and product offerings.

6. Sharing and Disclosure

We may share your personal information with:

  • Third-party service providers (e.g., couriers, payment processors, IT providers).
  • Business partners where collaboration is necessary.
  • Regulators or legal authorities if required by law or to protect our legal rights.

We do not sell or rent personal information to third parties.

7. Data Security

In line with POPIA, MetallicLab applies appropriate technical, administrative, and physical safeguards to protect your personal information against loss, theft, and unauthorised access.

8. Cross-Border Transfers

If personal information is transferred outside South Africa (for example, to suppliers or cloud storage providers), we ensure that the recipient is subject to laws, agreements, or binding corporate rules that provide protection in line with POPIA requirements.

9. Your POPIA Rights

As a data subject under POPIA, you have the right to:

  • Request access to your personal information.
  • Request correction, deletion, or destruction of your information.
  • Object to the processing of your personal information.
  • Withdraw consent to direct marketing.
  • Lodge a complaint with the Information Regulator of South Africa.

To exercise these rights, please contact us using the details in Section 11.

10. Cookies and Analytics

Our website may use cookies and tracking technologies to improve functionality and analyse performance. You can adjust your browser settings to refuse cookies, but this may affect functionality.

11. Contact Us

For any questions, concerns, or requests regarding your personal information, please contact us at:

MetallicLab (Pty) Ltd
Email: info@wovenbliss.co.za